Refund Policy

2. Mandatory Contact with Support (Key Condition)

Before submitting a refund request or initiating a bank dispute (chargeback), the user must contact support:

📩 support@freundeabo.com

Support:

— reviews each request individually;

— assists in restoring access;

— offers alternative solutions;

— may issue refunds where appropriate.

In most cases, issues can be resolved without a refund or with a refund offered in favor of the user, provided that the user contacted support first and did not initiate a chargeback.

3. Right of Withdrawal (EU Law)

In accordance with European Union law, users may have the right to withdraw from a дистанционной purchase within 14 days without providing a reason.

However, by purchasing services on the Platform, the user:

— explicitly agrees to the immediate start of the service;

— acknowledges that access is provided immediately after purchase;

— understands and accepts that once access is granted, the right of withdrawal is lost.

Therefore, the right of withdrawal does not apply once the service has been provided.

4. When a Refund May Be Considered

A refund request may be considered if:

— access to the service was not provided;

— the provided access significantly differs from the description;

— a technical error occurred not caused by the user;

— access was lost for reasons beyond the user’s control;

— restrictions or blocks are caused by third-party service rules.

In all cases, the user must contact support first.

The Platform reserves the right to offer:

— issue resolution;

— access replacement;

— alternative solutions;

— full or partial refunds.

5. When a Refund May Be Refused

A refund may be refused if:

— access to the service was provided;

— the user actively used the service;

— the issue arose due to the user’s actions;

— the user did not follow instructions or warnings;

— the user knowingly selected the access format;

— the user ignored the service description before purchase.

6. Access Models

The Platform offers different access formats, including shared access.

By choosing shared access, the user confirms that they:

— understand its nature;

— accept potential limitations;

— agree to shared account conditions.

Refunds are not provided if:

— the user is dissatisfied with the shared format;

— expectations did not match the service description.

7. Moment of Service Delivery

The service is considered provided once access to the service is granted.

From that moment:

— the Platform’s obligations are fulfilled;

— refund eligibility may be limited or excluded.

8. Partial Refunds

In certain cases, the Platform may issue a partial refund if:

— the service was not provided in full;

— an issue occurred during usage.

The refund amount is determined individually.

9. Chargebacks and Bank Disputes

The user agrees not to initiate a chargeback without first contacting support.

Initiating a chargeback without attempting resolution may be considered a violation of the Terms.

In such cases, the Platform reserves the right to:

— suspend or restrict account access;

— refuse further service;

— dispute the chargeback with доказательства of service delivery.

The Platform is always ready to resolve issues directly via support, including refunds where appropriate.

10. Processing Time

All requests are reviewed within a reasonable timeframe after contacting support, usually within 24 hours.

Support strives to process requests as quickly and efficiently as possible.

The Platform may request additional information.

11. Contacts

For all refund and service access inquiries:

📩 support@freundeabo.com

Support is the primary and preferred communication channel.